Gibson Hair + Makeup Charleston SC

Policies

At Gibson Hair + Makeup, we believe in being transparent about our policies with all of our clients. If you have a question about any policy below, please feel free to contact our team.

Our Salon

Policies

24-hour Cancellation Policy

Your appointments are very important to our stylists. We hold your appointments just for you + ask that if you mustcancel or reschedule any appointment, you please provide us with 24-hour notice. This way, our stylists will be able toadjust their schedules accordingly and we may be able to accommodate clients on our waiting list. We do, of course,understand that unavoidable issues come up and will do our best to work with you in case of an emergency. Here is ourgeneral breakdown of cancellation fees:

  • Less than 24-hour notice will result in a charge equal to 50% of reserved appointment(s)

  • ‘NO SHOWS’ will be charged 100% of service amount

  • Credit card will be collected upon booking for our cancelation policy. ALL SERVICES RECEIVED ARE NON-REFUNDABLE

Protect Your Clothing

We provide smocks to protect your clothing during color services. Please avoid wearing valuable or delicate clothing, as we cannot be held responsible for any damage caused by color or chemical products.

Keratin Treatment Policy

Our keratin smoothing treatments are designed to reduce frizz, add shine, and temporarily smooth the hair. Results typically last 8–12 weeks but can vary depending on hair type, previous services, lifestyle, and home care. Because results are influenced by many factors, specific outcomes cannot be guaranteed.

For best results, we recommend using professional, sulfate-free products and following our aftercare instructions. Please note: Gibson Hair + Makeup is not liable for variations in results, color changes, or reduced longevity caused by at-home care, water quality, or lifestyle factors.

All clients receiving keratin services will be asked to review and sign a waiver in the salon before treatment.

Corrective Color Policy

Corrective color is a specialized service that requires more time and expertise than a standard color appointment. Because every head of hair has a unique history, corrective services may include:
  • Reconstructive treatments prior to color.
  • Multiple visits to safely achieve your desired result.
  • Separate charges for each session.
Please note: Corrective color is a process, and while we always strive for the best results, outcomes cannot be guaranteed. Your stylist will create a plan customized for your hair’s needs to protect its health and integrity.

Extension Care Policy

Extensions are a beauty investment, and proper care is essential to maintain both your extensions and your natural hair. To protect your results, please follow the care instructions provided by your stylist, including:

Washing: Always brush before shampooing, use salon-grade products, and avoid applying conditioner directly to the bonds.

Drying + Styling: Gently blot dry, detangle carefully, and use recommended brushes, serums, and oils to keep extensions soft and manageable.

Vacation + Water Care: Salt, chlorine, and sunscreen can damage or discolor extension hair. If swimming, braid your hair first, and wash/condition immediately afterward. Mineral-based sunscreens are recommended.

Coloring + Toning: At-home coloring, toning, or use of purple shampoos is not recommended and may damage extensions. All chemical services should be performed by a licensed stylist.

Please note: Gibson Hair + Makeup is not responsible for damage, discoloration, or shortened wear caused by improper care, product misuse, environmental factors, or at-home chemical services.

Gibson Hair + Makeup, 17 Princess Street, Suite B, Charleston, SC 29401 ("Company", "we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, interact with our services, or engage with our marketing, including via SMS or email.

1. Information We Collect

We collect information in several ways:

a. Personal Information You Provide

Includes your:

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Payment or billing details
  • Other information voluntarily submitted via forms, surveys, bookings, or communication
b. Automatically Collected Data

Includes:

  • IP address
  • Device/browser type
  • Operating system
  • Referring URLs
  • Pages visited and timestamps
  • Interaction data (clicks, bounce rate, etc.)
c. Cookies and Tracking Technologies

We use cookies, web beacons, tags, pixels, and similar technologies to:

  • Enhance site performance
  • Track campaign performance
  • Personalize your experience

You can manage cookies through your browser settings.

2. How We Use Your Information

Your information may be used to:

  • Provide services or process transactions
  • Communicate updates, confirmations, and alerts
  • Send promotional messages via email or SMS (with consent)
  • Analyze site performance and user behavior
  • Improve our services, support, and communication
  • Comply with applicable laws and regulations

3. Communications: Email & SMS

a. Email Campaigns

We may use third-party email marketing providers to deliver newsletters, promotions, or transactional emails. These platforms store and process personal information (e.g., your name and email address) and track interactions such as open rates and link clicks.

We ensure all email marketing providers we work with follow industry-standard privacy and security practices.

Opt-Out: You may unsubscribe at any time by clicking the “unsubscribe” link in the footer of any marketing email we send.

b. SMS Messaging

If you provide your mobile number and opt in, we may send you SMS messages regarding appointments, promotions, or updates. These messages are sent via third-party SMS service providers who may store your phone number and delivery data.

By subscribing, you consent to receive text messages and understand that:

  • Message and data rates may apply
  • Message frequency may vary
  • You can reply STOP to unsubscribe at any time

We are not responsible for delays, failures, or unauthorized access that may occur through third-party SMS platforms.

4. How We Share Your Information

We do not sell your personal information. We may share it with:

  • Service providers (e.g., hosting, email/SMS platforms, payment processors)
  • Analytics providers to track website and campaign performance
  • Legal or regulatory bodies when required by law
  • Successors in the event of a business sale, merger, or acquisition

We require all third parties to protect your information and use it only for the intended purpose.

5. Data Retention

We retain personal data for as long as necessary to:

  • Fulfill the purposes described in this policy
  • Comply with legal or accounting obligations
  • Enforce our agreements

6. Your Rights

Depending on your location, you may have the right to:

  • Access or request a copy of your data
  • Request correction or deletion
  • Object to certain processing activities
  • Withdraw consent for marketing communications
  • Lodge a complaint with a regulatory authority

To exercise your rights, contact via our contact page.

7. Security Measures

We use physical, electronic, and procedural safeguards to protect your data. While we strive for maximum security, no method of transmission or storage can be guaranteed 100% secure.

8. Third-Party Websites

We are not responsible for the privacy practices of third-party sites linked from our website. You should review their policies before providing personal data.

9. Children’s Privacy

We do not knowingly collect or solicit data from anyone under the age of 13 (or 16 where applicable). If we learn that we have collected such data, we will delete it promptly.

10. International Users

By using our services, you acknowledge and agree that your data may be transferred to and processed in the United States or other jurisdictions with different data protection laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date. Your continued use of our website or services after such changes indicates your acceptance of the updated policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, contact us at the address above.

Gibson Hair + Makeup Charleston SC

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